You are here

Protect Your Vacation Investment

Safeguard your trip and your peace of mind with travel insurance, emergency assistance services and vacation rental damage protection from CSA Travel Protection, a Europ Assistance Group Company. Margaret Rudd & Associates, Inc. offers its guests two optional and convenient plans to protect their Oak Island vacation investment, and highly recommends the purchase of travel insurance.

CSA Travel Protection - Travel Insurance Plan

This optional travel insurance plan provides a wide array of coverage including, but not limited to, trip cancellation, trip interruption, travel delay, emergency assistance and transportation, etc. Travelers who purchase this plan also receive Teladoc membership for their trip. Available 24/7 by phone, video or mobile app, Teladoc connects travelers with a network of US board-certified physicians without having to leave their Oak Island accommodations. Teladoc physicians are able to access minor issues such as fevers or cold or flu-like symptoms in addition to handling non-emergency medical issues or prescribing medications when appropriate. Additional benefits under your plan include concierge services, identity theft resolution, and roadside assistance.

At just 6.95% of your total folio cost, we highly suggest adding this optional plan to your reservation. You may choose to purchase the plan at booking or any time prior to making the final payment on your folio.

CSA TRAVEL INSURANCE INFORMATIVE FLYER

CSA TRAVEL INSURANCE POLICY DOC

CSA Vacation Rental - Damage Protection Plan

This optional non-refundable damage protection plan is offered in lieu of our traditional refundable $400 security deposit for a low, one-time payment of $45. This convenient plan provides coverage in the event that accidental damages occur during your stay. All you have to do is select the plan in lieu of the security deposit at booking and contract signing, and then report any damages to Margaret Rudd & Associates, Inc. We handle the rest!

DAMAGE PROTECTION PLAN INFORMATIVE FLYER

DAMAGE PROTECTION PLAN POLICY DOC

Frequently Asked Questions: Travel Insurance & Damage Protection Plan

Safeguard your trip and your peace of mind with travel insurance, emergency assistance services and vacation rental damage protection. Margaret Rudd & Associates, Inc. offers its guests two optional and convenient plans to protect their Oak Island vacation investment, and highly recommends the purchase of travel insurance.

What is travel insurance and what does it cover?

MRA offers guests an optional travel insurance plan for 6.95% of your total rent cost. The travel insurance provides a wide array of coverage including, but not limited to, trip cancellation, trip interruption, travel delay, emergency assistance and transportation, etc. Guests who purchase the plan also receive Teladoc membership for their trip. Additional benefits include concierge services, identity theft resolution and roadside assistance. For specific information on the coverage provided with the optional travel insurance plan, you may refer to the policy document and informative flyer by clicking the buttons below.

Travel Insurance Flyer  Travel Insurance Policy

Is the travel insurance plan required when booking a reservation with MRA?

The travel insurance plan is an optional plan that a guest may elect to purchase when booking a reservation with MRA. The travel insurance plan may be purchased at the time of booking or any time prior to making the final payment on a guest folio/reservation. The insurance is shown as an option when booking your online reservation through the website and/or when signing your Vacation Rental Agreement (electronically through the Guest Access Portal or through hard copy version).

Once purchased, guests have 10 days to cancel the coverage after such time no refund will be issued. Typically, the insurance is purchased with a guest’s first payment but it may be added as late as, but not after, the guest makes the final payment. After making the final payment, guests will have to contact the travel insurance provider directly to purchase the plan. Because MRA offers travel insurance, there will be no refund for insurable events if a tenant opts out of purchasing the plan. MRA highly recommends the purchase of travel insurance to protect your vacation investment.

*Please note that if you do NOT purchase travel insurance and a named storm (i.e., tropical storm or hurricane) is present and predicted for our coastline, any insurance coverage purchased after that fact does not include trip cancellation or interruption protection in relation to that particular storm.

Can I remove or cancel the travel insurance on my reservation after it is purchased, or if I change my mind?

Once the travel insurance plan is purchased, you have 10 days in which to cancel the purchase of travel insurance after which time Margaret Rudd & Associates cannot issue a refund for the plan.

Where can guests go for information on travel insurance as it pertains to the Coronavirus/COVID-19 pandemic and coverages provided?

Guests with questions regarding travel insurance coverage should contact CSA/Generali at (866) 999-4018.

Where should guests go to file a claim on their travel insurance plan?

Guests may file a claim electronically through the eClaim Portal (link below) or by calling (800) 541-3522 toll free.

eClaim Portal

What is the damage protection plan and what does it cover?

MRA provides its guests with financial flexibility when it comes to their vacation investment. As an alternative to the traditional, refundable $400 security deposit, guests may elect the option of choosing a $45 non-refundable vacation rental damage protection plan. MRA guests must choose EITHER this non-refundable damage protection plan OR the traditional refundable security deposit. This convenient damage protection plan provides coverage in the event that accidental damages occur to the property during a guest stay. For specific information on the coverage provided under this plan, please refer to the buttons below.

Damage Protection Plan Flyer  Damage Protection Plan Policy

Can I remove or cancel the vacation damage protection plan on my reservation after it is purchased or if I change my mind?

Guests may change the selection of the vacation damage protection plan or the traditional $400 security deposit any time up to, and including at, check-in. Guests must select either the traditional $400 refundable security deposit or the $45 non-refundable vacation damage protection plan prior to accessing the rental property.

How do I purchase the vacation rental damage protection plan and is it required?

The $45 non-refundable damage protection plan may be selected in lieu of the traditional $400 refundable security deposit when signing a Vacation Rental Agreement. It may be added or selected up to, and including, at check-in. While MRA does not require the election of the damage protection plan, guests must select EITHER this plan OR the traditional security deposit.

You may elect this option when booking your online reservation through the website and/or when signing the Agreement electronically through the Guest Access Portal or by hard copy version. You may also contact MRA any time up to, and including at, check-in to select this plan in lieu of the traditional $400 security deposit. The damage protection plan provides a maximum benefit of $3,000 to cover unintentional damages to the rental property and the Tenant is responsible for any costs exceeding the maximum benefit. The damage protection plan can be purchased up to, and at, check-in. Tenants are responsible for any intentional or willful damage to the rental property, as well as any damages caused by breach of contract.